IVR

I developed many IVRs, from the simplest to the most complex ones with integration with remote/external database.

Institutional IVRs

All the PBXs that I have implemented have an IVR of this type, sorted by time, by departments, directing calls to a department or extension.

IVRs & SQL Database

I made some IVRs of this type, especially the satisfaction survey ones, where the user's response is stored in a database for quality analysis.

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IVRs & Systems Integration

I built two large IVRs with these characteristics, where any data search was done in a remote database through web services. In some cases the information that needed to be stored was also sent via SOAP/Rest to the systems.

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Speech recognition and text to speech

I built an application that integrated to Google TTS or Amazon Polly platforms was able to automatically synthesize a sentence.

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